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Returns |
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Please ensure you comply with the following instructions when making a return. Every delivery
comes with an Advice Note listing the contents. Simply decide which is the most appropriate
reason code on the back of the advice note and then enter this code alongside the item you are
returning. This will help us to improve our quality control when we examine the returned goods.
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Returning goods |
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Satisfaction Guaranteed |
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"We want you to be delighted with the products and services we provide, so we guarantee that if
for any reason you are not completely satisfied with any product you order from us, simply
return it within the 14 day approval period in new condition. If, after purchase, any product
fails to give reasonable wear due to either defective workmanship or materials, we should be
able to replace, repair, or credit all or part of the purchase price to your account."
*This guarantee does not affect your statutory rights.
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Returns via the Post Office |
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When returning goods within our 14 day approval period or in accordance with your statutory rights
via the Post Office, please use original packaging and tape the 'Returns' label over your own
name and address on the bag, then seal the bag.
It is imperative you obtain a free Certificate
of Posting from the Post Office which should be kept in a safe place as this will be required
if any returned parcel should go astray.
Never send payments with returned goods. Please see the 'How to Pay' section for the correct
payment procedure.
If you don't have your advice note, simply write down the catalogue number(s) on a piece of paper
along with your reason for returning and your name, address and personal account number and enclose
it with the goods.
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Returning goods/ordering replacements |
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If you require a replacement or exchange item, simply enter its details on the order form attached
to the advice note, with your credit/laser card details if necessary, and send to Order Dept, Oxendales,
Woodford Business Park, Santry, Dublin 17.
Alternatively telephone the orderline on 01 8300 600 OR go online at www.oxendales.ie (Please
do not use all three methods as you may receive your order three times). Do not include the reorder
with the goods you are returning. Please note the reasonable cost of postage of returning goods may
be paid by Oxendales in certain cases.
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What if I don't have my Advice Note? |
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Simply write down the catalogue number(s) on a piece of paper along with your reason for returning
and your name, address and personal account number and enclose it with the goods.
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Further Notes |
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Our home approval period is 14 days. Return of goods made by you outside this period may not be accepted by us and may be returned to you at your expense. In addition your account will be credited for the return, which can be redeemed against future orders within the next 6 months. If, in our sole discretion, we decide to accept a late return of goods from you we reserve the right to make a charge to cover the cost of processing the late return. Currently this charge is €5.95.
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Help with your problems or queries |
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We hope you'll be delighted with your order. However, in the unlikely event of a problem or if
you have a query, simply call our Customer Services team on 01-8 300 800 or send us an email via
the
Contact Us page on this website or write to us at:
Oxendales,
The Customer Services Department,
Woodford Business Park,
Santry,
Dublin 17.
IMPORTANT NOTICE
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Home Approval Exceptions |
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Certain goods and services on our website are NOT sold on home approval. They include perishable
goods, personalized merchandise and goods made to your specification, cameras, mobile phones,
camcorders, DVD tapes, video tapes, CD's, games software where security seal has been broken.
Your statutory rights are not affected in any way by this policy.
Failure to produce a Certificate of Posting (from An Post) when a parcel has gone astray will
mean we will not be able to credit your Personal Account accordingly.
If you are returning goods that have been paid for by credit card, the credit adjustment will
be made directly to your card account.
If returned goods do not show as a credit on your next statement, please wait until the following
statement before asking whether or not we have received them, and keep your Certificate of Posting
handy until you're sure we've received your returned goods. Return parcels should be addressed to:
Oxendale & Co. Limited,
An Post Parcel Depot,
Portlaoise Mail Centre,
Clonminam Industrial Estate,
Portlaoise,
Co Laois.
PLEASE NOTE this is a postal address for returns only. No personal callers or couriers should be
sent to this address and no correspondence or payments should be sent to this address.
Under the European Communities (Protection of Consumers in Respect of Contracts made by means
of Distance Communication) Regulations 2001 SI No 207 of 2001 you also have a right to cancel
your order for any item apart from items made to your specifications or clearly personalised
which by reason of their nature cannot be returned or items that are liable to deteriorate or
expire rapidly, and audio and video recordings and computer software that you have unsealed or
used.
Further details of this right, which may be exercised up to and including the seventh day (excluding
Saturdays, Sundays and Public Holidays) after the day of delivery, will accompany the delivery.
If you exercise this right you must immediately return the relevant items to us at your own cost
(except that we will meet the cost of return of any items we have selected for you).
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WEEE DIRECTIVE
How to dispose of old electrical items? |
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You may dispose of your old electrical / electronic items free of charge by contacting us or by
taking them to your local recycling centre who will accept the items free of charge. If the
WEEE Registration Ltd. makes changes to these contributions after the catalogue has been published
you will be charged the new rate at the time of ordering. Before you decide to dispose of your old
electrical equipment, please make every effort to arrange for its re-use especially if it is still
in working order. The prices of these items include contributions to a producer recycling fund to
ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner.
WEEE Registration Number WB00460.
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YOU MAY PRINT OUT AND KEEP A PERMANENT COPY OF THESE TERMS AND CONDITIONS FOR YOUR REFERENCE BY CLICKING HERE
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Our Delivery Service |
Payment Options |
Returns
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Peace of Mind Plan
Electrical & Electronic Equipment |
Your Rights, Privacy and Data Protection
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Your Credit Summary
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