Arranging a return is easy. If returning clothing, footwear or
bedding, click the service you require and follow the simple
instructions.
Drop your parcel off
Drop your parcel off at one of more than 1,000 ParcelConnect
stores Nationwide.
Simply use the Fastway returns label provided or print a new
label at
Parcelconnect.ie
and place it over the existing address label on the parcel.
Click
here
to see your local Parcel Connect store.
Remember to keep the receipt with your tracking number as your
proof of return.
This service is for parcel(s) up to 10kg in weight or 1.5 metres
in length. If your parcel is greater than these dimensions,
please select another service.
Drop your parcel off
Drop your parcel off at one of more than 1,100 Post Offices
Nationwide.
Simply use the An Post returns label provided or print a new
label at
returnmyshopping.ie
and place over your address on the parcel.
Click
here
to find your local Post Office store.
This service is for parcels up to 25kg in weight or 1.5 metres
in length, if your parcel is greater than these restrictions
please select another service.
Arrange a collection
Arrange a Postman collection from home.
Download the An Post ReturnPal app and follow the simple instructions.
The App is free to download on the App Store® or on Google Play.
This service is for parcels up to 2kg in weight or 1.5 metres in length,
if your parcel is
greater than these restrictions please select another service.
Arrange a collection
If you can’t make it to a Parcel Connect store, you can arrange for a
home collection
Please contact Customer Service on 01 8300800 for this service.
Terms and Conditions
We will replace or refund most goods provided they are returned to us within 28 days of receipt complete, unused, in their original packaging and with any security tags intact. This Returns Policy does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. If you return goods outside the scope of the Returns Policy and you have not exercised your legal right to cancel, we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost. Your statutory rights remain unaffected by this policy.
If you return all of the items in an order we will refund the cost of the returned items plus the delivery charge (excluding any additional charge for express delivery) however, where the return is made via our Fastway courier we will charge you a return fee which will be deducted from your refund. The return fee will not exceed the original delivery charge. If you return the item by any other means this will be entirely at your cost.
